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Crizha — Dare to be Different

At Crizha, every piece is carefully designed and quality-checked to deliver a premium experience. As a luxury fashion label, we maintain high standards in craftsmanship and customer satisfaction. While we don’t offer refunds, we do provide a tailored return and exchange policy to ensure a smooth post-purchase experience.

🔁 Exchanges (Size Only)

Eligibility:

  • We accept size exchange requests within 24 hours of delivery.

  • Applicable for:

    • Size issues

    • Fit concerns

    • Defective or damaged products

  • First-time exchanges are complimentary. A small reshipping fee may apply for subsequent exchanges.

  • The item must be:

    • Unused and unworn

    • With all original tags and packaging

    • Accompanied by a mandatory unboxing video as proof

  • To request an exchange, please contact us on Instagram @crizha.official or email [help@crizha.com] with your order number.

🎟 Returns (For Store Credit Only)

  • Returns are only accepted within 24 hours of delivery.

  • We do not offer monetary refunds — instead, eligible returns will receive store credit in the form of a Crizha coupon code, valid for your next purchase.

  • Items must be:

    • Unused, unwashed, and in their original packaging

    • Tagged and undamaged

    • Supported by an unboxing video clearly showing any issue (if applicable)

🚨 Damaged or Defective Items

  • We deeply regret any inconvenience caused by defective items.

  • As every order goes through a 3-stage quality check, we only accept return/refund requests with an unboxing video as proof.

  • Without video evidence, unfortunately, we cannot process the request.

  • Damaged item requests must be raised within 1 day of delivery.

📦 Return Shipping

  • For exchanges or returns, customers are requested to ship the product back to the address provided by our team.

  • Return shipping costs are borne by the customer. Reshipping of the new item may be covered by us or charged minimally, depending on the case.

  • 🔹 CANCELLATIONS

    • Orders can only be cancelled within 12 hours of placement

    • Once shipped, cancellations are not possible

    🔹 IMPORTANT NOTES

    • Slight color variations may occur due to lighting and screen settings

    • All products undergo strict quality checks before dispatch

    • We encourage reviewing the size guide before purchase

      💎 OUR APPROACH

      At Crizha, we don’t believe in fast fashion cycles.
      We believe in fewer, better pieces — designed to last and chosen with purpose.

      Our exchange policy is built to support you in finding the right fit, while preserving the value and craftsmanship of every piece.

💬 Need Help?

We’re here to help!
📩 Email: [admin@crizha.com]
📸 Instagram: @crizha.official

WhatsApp:7021421256

Thank you for choosing Crizha. We appreciate your support and trust in our brand.