Crizha — Dare to be Different
At Crizha, every piece is carefully designed and quality-checked to deliver a premium experience. As a luxury fashion label, we maintain high standards in craftsmanship and customer satisfaction. While we don’t offer refunds, we do provide a tailored return and exchange policy to ensure a smooth post-purchase experience.
🔁 Exchanges (Size Only)
We accept size exchange requests within 24 hours of delivery.
First-time exchanges are complimentary. A small reshipping fee may apply for subsequent exchanges.
The item must be:
Unused and unworn
With all original tags and packaging
Accompanied by a mandatory unboxing video as proof
To request an exchange, please contact us on Instagram @crizha.official or email [help@crizha.com] with your order number.
🎟 Returns (For Store Credit Only)
Returns are only accepted within 24 hours of delivery.
We do not offer monetary refunds — instead, eligible returns will receive store credit in the form of a Crizha coupon code, valid for your next purchase.
Items must be:
Unused, unwashed, and in their original packaging
Tagged and undamaged
Supported by an unboxing video clearly showing any issue (if applicable)
🚨 Damaged or Defective Items
We deeply regret any inconvenience caused by defective items.
As every order goes through a 3-stage quality check, we only accept return/refund requests with an unboxing video as proof.
Without video evidence, unfortunately, we cannot process the request.
Damaged item requests must be raised within 1 day of delivery.
📦 Return Shipping
For exchanges or returns, customers are requested to ship the product back to the address provided by our team.
Return shipping costs are borne by the customer. Reshipping of the new item may be covered by us or charged minimally, depending on the case.
💬 Need Help?
We’re here to help!
📩 Email: [your email]
📸 Instagram: @crizha.official
Thank you for choosing Crizha. We appreciate your support and trust in our brand.